When you make a purchase in one of our Crate and Barrel stores, join our Gift Registry or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, postal code, phone and credit card numbers. This allows our sales associates, customer service agents, call centre associates and/or delivery agents to process your transactions more efficiently and, ultimately, to give you a higher calibre of customer service. When you visit our website, we may collect more information: your Internet service provider’s address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user-friendly to our customers.

We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique. Likewise, other companies may also forward to us additional names, mailing addresses and email addresses when we have news or product offerings that may be of special interest to their customers.

In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information, and we require them to confirm that their privacy practices are consistent with ours.

The personal information we collect is primarily intended to complete a sale or transaction with you, to deliver products directly to you, to offer better customer service, to improve communications, and to limit the possibility of fraud when we process your returns. The customer information from Euromarket Design brands, Crate and Barrel and CB2, is combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.

When you shop at a Crate and Barrel store, order from our catalogues or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.

We take all reasonable steps to protect our customers’ personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.

When you make a purchase online at our US website, crateandbarrel.com, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact Crate and Barrel at 800.967.6696 to complete your purchase.

Updating your contact information is quick and easy. Just contact us via email or phone, including your previous and current information: full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.

Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, when you purchase an item through our website or by phone, your customer information is shared with other select companies whose products and services you may find useful. For purchases made at a Crate and Barrel store, we do not share your customer information.

We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want Crate and Barrel to share your customer information, please immediately contact us via email or phone, or visit our website, and we will remove your name from lists we share with other companies. After the six- to eight-week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number.

It is important to understand that with some companies or online partners your information must be shared in order to receive their services. By agreeing to share information, our customers may have the opportunity to participate in a wider array of services and offerings.

If you would like to be removed from our email list and discontinue receiving news from
Crate and Barrel, please click here.

Your email address will be removed from our mailing list. We appreciate your patience as it may take one week to process your request. If you are receiving email from us at multiple email addresses, please enter each of those addresses separately.

Though unlikely, there may be times that we are required to disclose your personal information for legal, moral or ethical reasons.

In certain instances, we may disclose your personal information if we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to Euromarket Design brands, Crate and Barrel or CB2, or to others. We may also disclose your personal information when we believe the law requires or permits it.

We also may disclose your personal information to a third party in the event of a proposal or actual sale, merger or other acquisition or financing of all or part of any of the entities in the Euromarket Designs, Inc. brands.

Because Euromarket Designs is a US-based company, your personal information may be processed and/or stored in the United States. As such, the United States government, courts, law enforcement or regulatory agencies may be able to obtain disclosure of your personal information through the laws of the United States.

To delete your name from the Crate and Barrel email list and/or remove your name from the catalogue mailing list, visit our website, or contact us via email or phone. Please provide your full name, mailing address, email address and phone number. We appreciate your patience as it may take up to six to eight weeks to process your request from the date of receipt. When you make subsequent purchases at Crate and Barrel, you may provide contact information for customer service only and request that your name not be forwarded to either mailing list.

Crate and Barrel adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records. In addition, we will not disclose this information to any other companies.

“Cookies” are small amounts of data that are stored on your computer. They find their way to your browser via a web server. They sound friendly and helpful because they are. They flag information about your activity on our website. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.

We currently contract with several online partners to help manage and optimize our Internet business and communications.

We use CheetahMail to send emails that you have agreed to receive. Web cookies are used in those email messages and at our website to help us measure the effectiveness of those emails. You can "opt out" of this email cookie at any time by deleting your name from the
Crate and Barrel email mailing list.

We also contract with Omniture to help us assess visitation to our Crate and Barrel site. To do this, we place small pixel tags and cookies on our site. While these do allow Omniture to track your visits, the data retrieved cannot be used for any reason without our authorization. To review their privacy policy, please go to http://www.omniture.com/privacy/. Although Omniture logs the information about your visit, we control how that data may and may not be used. You can "opt out" of this website analysis tool by logging onto: http://www.omniture.com/privacy/policy.

At times, we provide links our customers may be interested in. Crate and Barrel is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

We support and adhere to the guidelines and practices adopted by the CSA Model Code in the Personal Information Protection and Electronic Documents Act (PIPEDA). In so doing, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, phone or email.

If at any time as a customer, you believe Crate and Barrel is not committed to its Privacy Policy, please contact us via phone or email. You may also contact the Privacy Commissioner of Canada, Monday to Friday, between the hours of 9 am and 5 pm (ET), at:

Toll-free: 800.282.1376
Phone: 613.995.8210
Fax: 613.947.6850
TTY: 613.992.9190

Or by mail at:

112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, ON K1A 1H3
Canada

Or online at:
http://www.privcom.gc.ca

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our website and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here’s how to contact us.

Phone:
Customer Service Department
800.237.5672, 7 days a week
7:00 am - 9:00 pm (CT)

Email:
customer_service@crateandbarrel.ca

Address:
Crate and Barrel
Customer Service Department
1860 W. Jefferson Avenue
Naperville, IL 60540-3918

Website:
www.crateandbarrel.ca

Last Updated: March 25th, 2008