Business Sales FAQs

We're here to make it happen.Contact us at
       844.369.3789 or business_sales@crateandbarrel.com

We're here to
make it happen.

Contact us at 844.369.3789 or business_sales@crateandbarrel.com

Expert
Design Services

Our B2B designer is ready to help create the perfect floor plan and guide you through product selection

Streamlined
Installation Process

Delivery happens on a day you choose, and our team handles everything from assembly to finishing touches.

Dedicated
Ordering Team

With our concierge-style, your project is managed by one knowledgeable person, from initial quote to delivery.

Frequently Asked Questions

What are the terms of eligibility?

An applicant who meets the criteria will be eligible for participation in the Business Sales Program (and referenced herein as a “Member”) upon approval by the Company after presentation of the following:

  1. 1.A Business Card indicating the applicant’s business;

  2. 2. A completed and signed Application; and

  3. 3. Either: a) a copy of the applicant’s Business License; or
    b) a business tax identification number
  • • Members must present their Business Sales member number with identification at time of purchase.
  • • For questions regarding a Member’s status, please contact a Business Sales Representative at 800.717.1112 or email business_sales@crateandbarrel.com or business_sales@cb2.com.

How does Business Sales differ from your Design Trade Program?

Our Business Sales program is for hospitality projects, commercial retailers, multi-residential developments and more, while our Design Trade Program is for design/build industry professionals working on single-residential projects.

Why should I use Crate and Barrel Business Sales for my large-scale project?

As a member of our Business Sales program, you will receive a concierge level of service for your project that includes a dedicated associate, made to order and curated products, on-site installation and expert design services. Business Sales offers the variety and range of both our brands—Crate and Barrel and CB2—as well as customizable commercial-grade pieces to suit any project, all with our trusted quality and style.

Who qualifies to be a member of Crate and Barrel Business Sales?

The Business Sales team works with companies focused on large hospitality, commercial and residential projects. If that describes your work, simply present the following:

  1. A business card indicating your company
  2. A completed and signed application form
  3. Either: a) a copy of your business license; or b) your business tax identification number

Email business_sales@crateandbarrel.com for more application information.

Who is my Sales contact?

Once your account is established, you will have one dedicated, expert Business Sales Associate who will handle every aspect of your project. Please email business_sales@crateandbarrel.com to get started.

What commercial grade products do you have available?

We have many commercial-grade products that are customizable to suit your project. Please email business_sales@crateandbarrel.com or call 844.369.3789 for more information.

Do you offer product customization?

Yes, we can modify our products to suit your aesthetic or meet commercial standards depending on the volume of the request; we also offer value-engineered alternatives. Please email business_sales@crateandbarrel.com for more information.

How do I place an order?

Please email business_sales@crateandbarrel.com or call 844.369.3789. You’ll be paired up with a dedicated associate who will provide concierge-style service on your project from initial quote to delivery.

How do I request a quote?

Please email business_sales@crateandbarrel.com or call 844.369.3789.

Is there a minimum order quantity?

There is no minimum order for our residential Crate and Barrel products, though minimums may apply for commercial-grade products. To learn more, please email business_sales@crateandbarrel.com or call 844.369.3789.

What is the lead time?

Lead time for an order can vary based on product type and quantity. If you are working on a tight deadline, we can help identify items that are readily available and meet your needs for your project. For made to order products, contact your Business Sales Associate for more information about expected lead times.

What are my shipping options?

Whether you need freight, parcel or white glove installation, we provide the perfect level of service and shipping to our Business Sales customers. Before placing your order, email business_sales@crateandbarrel.com for assistance, or contact your Business Sales Associate regarding your upcoming order to discuss what options are available. Additional shipping considerations may be available for large-scale projects.

What is your return policy?

Our standard return policy applies to Business Sales as well. Returns and Exchanges

Can I expedite my order?

Yes, certain in-stock, non-furniture items may be expedited at an additional cost. Please contact your Business Sales Associate for more information.

What is your commitment to eco-friendly or green products and manufacturing?

Please check here for information about our commitment to social responsibility.