FAQ

Placing an Order

How do I place an order?

It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Checkout Now button at the top of the page will allow you to select Guest Checkout or Sign In and Checkout.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Phone Orders: You can also place your order by calling us at 1-888-780-5873.

How do I pay for my purchase?

We accept a variety of payments including PayPal, Masterpass, MasterCard, Visa, Visa Checkout, American Express, AmEx Express Checkout, Optima, NOVUS (Discover Network), and Crate and Barrel Gift/Shop Cards.

How do I redeem my Gift/Shop Card online?

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number and PIN located beneath the scratch-off area on the back of the card. Then click Apply Gift Card.

If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.

If I purchase an item from a gift registry, how soon will the gift registry be updated with my purchase?

We currently do not have this option on crateandbarrel.ca. If you are adding a product on crateandbarrel.com, it will update within 15 minutes.

What gift options are available?

During Checkout, you will be offered the option of packaging your gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At CAD 5.50 per gift box, you can choose one box for all items or individual boxes for each item. Certain items do not qualify for gift boxing, including Outlet, over sized and heavy items. However, we will gladly enclose a gift message free of charge with any order. And don't worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

We take great care in packing each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. If no gift box is selected, most items will still ship in a shipping box at no extra charge.

How do I send items to multiple addresses?

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

How will my order be packaged?

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At CAD 5.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

Do you offer financing on purchases?

We currently do not offer financing for Canadian customers on crateandbarrel.ca.

Can I purchase a gift item online that is currently on backorder online?

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

How do I download a catalog order form?

You will no longer need to download a catalog on crateandbarrel.ca. You will be able to view all catalog's digitally. We are working on on providing this service to you.

Shipping and Delivery

How much is shipping and handling? How much is delivery for furniture?

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

What is the delivery time to the Canadian Territories?

If your shipping address falls under the Canadian Territories, you will be directed to call our Customer Service Number or Store for additional shipping fees and delivery times. All orders to Canadian Territories will ship via FedEx. Our experience has been that these orders are received at the final destination within 6 weeks of purchase date. For more information, please call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

What is the delivery time to Canadian Provinces?

If your shipping address falls under the Canadian Provinces, you will receive your product(s) between 5-12 business days via Standard Delivery. There are a select group of provinces that we do not currently ship to through checkout, in which we will advise you to call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

Taxes and Fees

Do you charge taxes?

Taxes are calculated for each shipping address total based on the province and territory to which the item(s) is shipped. Taxes will be applied to ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, NORTHWEST TERRITORIES, NUNAVUT, ONTARIO, PRINCE EDWARD ISLAND, QUEBEC, SASKATCHEWAN, YUKON. This amount will be included in your Total Tax at Checkout.

  • Where and when applicable, we collect sales tax on shipping and handling.
  • Taxes also apply to Gift Boxes. This amount will be included in your Total Tax at Checkout.

Furniture

Can I purchase furniture online?

All of the furniture items appearing on our website is available for purchase online.

How soon can I receive furniture?

At Crate and Barrel, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via Standard Delivery and arrive at your door in 5-12 business days. Business days are Monday through Friday, excluding holidays. At this time, we do not offer Premium or Expedited shipping rates for Canadian customers.

Larger boxed items are shipped via Standard Delivery and arrive within 5-12 business days from the time the order leaves the regional warehouse.

  • Deliveries are made to the door
  • 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
  • Delivery will occur Monday through Friday during business hours
  • A responsible adult, at least 18 years of age, must be available to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to Postal Codes within Canada may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 7-14 business days, though some areas may take longer.

  • You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove the packaging materials
  • Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a CAD 45 rescheduling fee
  • Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

In-Home Delivery to Postal Codes within Canada are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 2-4 weeks, though remote areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Additional Fabric colors and Leathers made to order for your upholstery require extra production time. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Specialist will contact you to discuss the details of your furniture order. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. Your delivery will be scheduled once your furniture arrives in our warehouse. Sign up for text, email or phone notifications to be alerted.

What if I want a furniture frame in a different type of fabric?

Hundreds of Additional Colours, Additional Frames and Custom Fabrics are offered online and in stores to complement our Stock furniture. Additional Colours, Additional Frames, and Custom are made to your individual specifications and require more production time. For more information, chat with us online, email or call us, or contact the store nearest you. Please note: Additional Colours, Additional Frames, and Custom orders are not returnable.

Are custom upholstery frame sizes available?

Many of our Stock furniture upholstery collections also include Additional Colors, Additional Frames and Custom selections. It's great fun to make your own unique piece! Please allow extra production time, as these Additional and Custom items are made to your specifications. Please chat, email or call us online or contact your nearest store to learn more about your possibilities.

Price Match Guarantee

Do you have a price match policy?

We guarantee the best price. If you find a lower price on an identical name-brand item available at another store or website, we will happily match the price at the time of your purchase. Some exclusions and restrictions apply.

Price Match Guarantee

What are the terms and conditions of your price match policy?

Please see our price match guarantee terms and conditions below:

  • Item must be identical in brand name, size, weight, color, quantity and model number.
  • Only one price match per identical item per person.
  • At the time you request a price match, the lower price must be published and valid and you must present an original, complete paper advertisement, online validation or website address showing the valid price.
  • At the time you request a price match, the lower price item must be in stock.
  • We reserve the right to verify an advertised price and the availability of the item.
  • Price match is valid only in the U.S. & Canada
  • Price match is valid for online and in-store purchases.
  • Price match is offered only the day of your purchase.

Are there any exclusions to your price match guarantee?

The following exclusions apply to our price match guarantee:

  • Offers that include financing
  • Bundling of items
  • Free items/buy-one-get-one-free items/gift-with-purchase offers if the retail price is not shown in the advertisement
  • Typographical or other pricing errors
  • Mail-in offers and instant rebates
  • Competitors' service prices (such as shipping and delivery fees)
  • Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used items, closeout, damaged product or liquidation sales
  • Items that are sold by re-sellers, clearance websites and retail outlets, including, but not limited to, eBay and Overstock.com
  • Category-wide or store-wide discounts
  • Percentage(%) or dollars-off discounts or coupon-required prices
  • Prices that only display on a website after guests log in
  • Paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee)
  • Non-branded or private-label items (e.g., not marketed under a specific brand name).
  • Prices offered outside the U.S. & Canada

International Orders

Can I purchase items for delivery outside of the U.S.?

Yes. Crate and Barrel offers convenient shipping to over 90 countries.

What to Expect at Checkout:

All product prices are shown in your selected international currency. At Checkout, the order total shown is all–inclusive to cover all costs required to deliver your Crate and Barrel order—and it’s guaranteed at the exchange rate in effect the moment you complete your transaction. For example, if you live in Canada but wish to ship a gift to a recipient in another country, simply choose your shipping destination, then set your preferred currency to CAD. Your order total will be shown in CAD at Checkout and is guaranteed to cover all costs.

If you are placing an order for delivery to Canada, you may go to crateandbarrel.ca and shop online. All of our products ship directly to your door. Exact time of order shipment may depend on the products you have chosen. However, standard shipping is between 5-12 business days within Canada. Some restrictions apply.

Canadian Orders

Can my order be delivered to Canada?

Yes. Crate and Barrel offers convenient shipping to Canada. To place an order for delivery to Canada, please shop at crateandbarrel.ca.

Exact time of order shipment may depend on the products you have chosen. Canadian orders are arrive within 5-12 business days via Standard Shipping. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.

How do I place an order shipping to Canada?

To place an order for delivery to Canada, please shop at crateandbarrel.ca.

Exact time of order shipment may depend on the products you have chosen. Canadian orders are arrive within 5-12 business days via Standard Shipping. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.

What are my shipping options to Canada?

We currently only offer Standard Shipping via FedEx at Checkout.

Standard: 5-12 business days (Monday through Friday, do not count weekends)

Expedited: We currently do not offer this service in Canada.

Can I redeem Gift Cards online for purchases shipping to Canada?

It’s easy to make purchases with your Gift/eGift Card or Shopping Card online at crateandbarrel.ca (not available in QC) and cb2.ca. Just make your selections and proceed to Checkout as usual. From the Payment Page, click on Use a Gift/eGift Card. For Gift or Shopping Cards, enter your card number and PIN located beneath the scratch-off area on the back of the card; for eGift Cards, enter the card number and PIN that appear together. Then click Apply Gift Card.

If you have more than one Gift/eGift Card or Shopping Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please note: Gift/eGift Cards or Shopping Cards may be used in combination with a credit card to complete your transaction.

What are your shipping and handling charges for Canadian orders?

For orders being delivered within Canada, shipping and delivery charges depend on the total cost of merchandise and the destination of your order. Some provinces and territories require an additional fee for delivery. You will be prompted to call Customer Service or a Store at Canadian checkout.

All shipping charges include order processing, item selection, packaging and transportation of items.

**Again, please note: Some heavy or bulky items may incur additional charges.

Do you ship furniture to Canada?

Yes. All of our furniture available on crateandbarrel.ca will be ship to your final destination within Canada.

When will I be billed for my Canadian order?

You will be billed immediately at checkout.

What exchange rate is applied to my Canadian order?

All prices at checkout reflect Canadian Dollar CAD.

How much duty is charged on Canadian orders?

Your duty rates depend on many factors (product, country of manufacture, etc.). To determine the exact duty charges before you purchase, simply add items to your order and checkout through our Canadian Checkout. You will be able to see the exact duty charges prior to submitting the order.

How much tax will I be charged on Canadian orders?

Taxes are calculated for each shipping address total based on the province and territory to which the item(s) is shipped. Taxes will be applied to ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, NORTHWEST TERRITORIES, NUNAVUT, ONTARIO, PRINCE EDWARD, ISLAND QUEBEC, SASKATCHEWAN, YUKON. Taxes also apply to Shipping/Handling and Gift Boxes. This amount will be included in your Total Tax at Checkout.

Order Status

How do I track my order?

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 1-888-780-5873 for tracking information. Please have your order number available so that we may assist you more quickly.

Shipping Information

Where can I find assembly instructions?

You can search among the assembly instructions for all of our products here.

What is the delivery time to the Canadian Territory?

If your shipping address falls under the Canadian Territories, you will be directed to call our Customer Service Number or Store for additional shipping fees and delivery times. All orders to Canadian Territories will ship via FedEx. We guarantee delivery to the territories between 5-12 business days, however; additional time for delivery may be required. Our experience has been that these orders are received at the final destination within 6 weeks of purchase date. For more information, please call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

What is the delivery time to Canadian Provinces?

If your shipping address falls under the Canadian Provinces, you will receive your product(s) between 5-12 business days via Standard Delivery. There are a select group of provinces that we do not currently ship to through checkout, in which we will advise you to call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

How much is shipping and handling? How much is delivery for furniture?

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

How soon can I receive furniture?

At Crate and Barrel, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and furniture items are shipped via Standard Delivery and arrive at your door in 5-12 business days. Business days are Monday through Friday, excluding holidays.

  • Deliveries are made to the door
  • 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
  • Delivery will occur Monday through Friday during business hours
  • A responsible adult, at least 18 years of age, must be available to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to Postal codes within Canada may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 7-14 business days, though some areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame.
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove the packaging materials
  • Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a CAD 45 rescheduling fee
  • Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

In-Home Delivery to Postal Codes within Canada are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 2-4 weeks though remote areas may take longer.

  • A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
  • You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Additional Fabric colors and Leathers made to order for your upholstery require extra production time. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Specialist will contact you to discuss the details of your furniture order. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. Your delivery will be scheduled once your furniture arrives in our warehouse. Sign up for text, email or phone notifications to be alerted.

When will I receive my order?

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

Accessories and small furniture items ship via Standard Delivery and in-stock items will arrive at your door within 5-12 business days. Standard Delivery orders cannot be expedited via Second Day and Next Day Air according to the chart below. Business days are Monday through Friday, excluding holidays.

Larger boxed items may ship via Standard Delivery and arrive within approximately 5-12 business days, in most areas.

  • Deliveries are made to the door
  • 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
  • Delivery will occur Monday through Friday during daytime hours only
  • A responsible adult, at least 18 years of age, must be available to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials

Some delivery Postal Codes for our furniture may be eligible to ship via our Local In-Home Delivery service.

  • You may set up the delivery date at the time you place the order or a Customer Service associate will contact you within 48 hours to book the delivery date
  • The carrier will call you 1-2 days prior to delivery to set up a 3 hour delivery time frame
  • The carrier will bring the boxes into your home and place them in the room of your choice
  • A responsible adult, at least 18 years of age, must be home to sign for the delivery
  • You are responsible for unpacking, assembly and discarding of packaging materials
  • If you need to reschedule or cancel the delivery, please contact us at least 3 days prior to the delivery date to avoid a CAD 45 rescheduling fee
  • Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

How will my Gift Card be shipped?

Our Gift Cards are presented in an envelope with a letter and your personalized message. Gift Card orders received by 2 pm PT will be shipped out the end of the following business day. Standard Canada Post or Courier delivery is CAD 2.00 and should arrive within 4–9 business days. Express delivery is CAD 15.99 and will be delivered in 2–3 business days (tracking included.)

How do I track my order?

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 1-888-780-5873 for tracking information. Please have your order number available so that we may assist you more quickly.

How do I know if my items will be assembled?

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to Postal Code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

Can I get my items assembled for an additional charge?

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

How do I send items to multiple addresses?

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

How will my order be packaged?

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At CAD 5.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

Do you ship furniture to Canada?

Yes. All furniture available on crateandbarrel.ca will be shipped to your final destination.

What are your shipping and handling charges for Canadian orders?

For orders being delivered within Canada, shipping and delivery charges depend on the total cost of merchandise and the destination of your order. Some provinces and territories require an additional fee for delivery. You will be prompted to call Customer Service or a Store at Canadian checkout.

All shipping charges include order processing, item selection, packaging and transportation of items.

**Again, please note: Some heavy or bulky items may incur additional charges.

Returns and Exchanges

What is your return policy?

At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Learn more about Returns and Exchanges.

Do I have to disassemble the product for the return?

You do not need to disassemble the product.

Can I return something that has been assembled in my home by Crate and Barrel?

Yes, you can return merchandise that was assembled in your home.

Website Issues

Is the information I give you secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.

Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone 24 hours a day at 1-888-780-5873.

What browser do I need to shop?

If you are using older versions of your browser, you may experience technical difficulties while shopping or with online ordering. If you are experiencing problems with the site, download the current version of any of the following recommended browsers:

Chrome (For Macintosh, Windows and Linux) http://www.google.com/chrome

Firefox (For Macintosh, Windows and Linux) http://www.mozilla.com/firefox/

Internet Explorer (For Windows) http://www.microsoft.com/windows/internet-explorer/default.aspx

Safari (For Macintosh and Windows) http://www.apple.com/safari/download/

What are Cookies and how do I enable them?

Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.

You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase.

Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.

Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept Cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu.

Products and Requests

Where can I find assembly instructions?

You can search among the assembly instructions for all of our products here.

Can I order a replacement for a discontinued item?

If the item is available in a store or in a warehouse, it can be ordered. Call your local store, check online or call us at 1-888-780-5873.

Can you tell me the availability of a specific item?

When you are making your product selection, an item availability message will appear on the product detail page. A brief definition of terms is presented below:

In stock and ready to ship: If there are no disclaimers, the item is currently available to ship.

Currently on backorder online: You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.

Currently on backorder for your Postal Code: You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area. There may be a short wait before it can ship.

Limited quantity available: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity available for your Postal Code: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity. Currently on backorder online: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock for Internet orders, a limited supply will be arriving shortly. We suggest you call a store near you as they may have it in stock.

Limited quantity. Currently on backorder for your Postal Code: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock, a limited supply will be arriving shortly.

No longer available: Sorry, this item is no longer available for purchase.

No longer available online: While this item can no longer be purchased online, we suggest you call a store near you as they may still have it in stock.

Stock Plus items made to order: Please allow extra production time. This item is available to purchase and is made to order. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Customer Service Associate will call you to discuss the details of your Stock Plus order.

How do I know if my items will be assembled?

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to Postal Code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

Can I get my items assembled for an additional charge?

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

What do I do if I purchase an item requiring assembly that is missing parts?

Just call 1-888-780-5873. You will need the SKU/Item number of the piece that needs replacement hardware.

How do I measure correctly?

It is important that you always measure accurately before you place your order. Please take the time to view our illustrated Measurement Guidelines and Tips.

Can I purchase a gift item online that is currently on backorder online?

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

Does Crate and Barrel feature any eco-friendly products?

Yes, we have prioritized the development of more eco-friendly products throughout our entire collection. We are pleased to announce that now the majority of our upholstered sofas and chairs have hardwood frames that are certified sustainable. We invite you to learn more about our continuing Environmental Initiatives for our products, packaging, catalogs, warehouses and more.

Crate and Barrel Credit Card and Mastercard

Where can the Crate and Barrel Credit Card and Mastercard be used?

The Crate and Barrel Credit Card can be used to make purchases at Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States only (phone, fax or mail). The Crate and Barrel Credit Card cannot be used to make purchases at our Canada stores or websites at this time. The Crate and Barrel Mastercard can be used anywhere Mastercard is accepted. To understand how rewards are earned on purchases made with a Crate and Barrel Mastercard outside of Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States, please see the Rewards Program Terms for details.