Gift Card FAQ

Gift Card Terms and Conditions

Crate and Barrel Gift Cards are redeemable for merchandise or services at Crate and Barrel stores (Canada only), online at crateandbarrel.ca (not available in QC) or by phone to 888.657.4108. It also can be redeemed for merchandise or services at CB2 stores (Canada only), online at cb2.ca or by phone to 855.833.1833. Purchases will be deducted from this card’s balance until the value reaches zero dollars. Funds on this card do not expire and cannot be redeemed for cash, except where required by law. Crate and Barrel is not responsible for lost, stolen, damaged or compromised cards, or any unauthorized use. Your acceptance or use of this card constitutes agreement to these terms and conditions, which may change at any time. To check your balance, call 866.921.1507. For Customer Service, call 888.657.4108.

Important Customer Notice: We can only guarantee the authenticity of Gift Cards, eGift Cards, and Shopping Cards if they are acquired through crateandbarrel.ca, cb2.ca, Canada Crate and Barrel stores, Canada CB2 stores, by calling 888.657.4108 (Crate and Barrel) or 855.833.1833 (CB2), or through one of our authorized retail partners. Gift Cards, eGift Cards and Shopping Cards purchased through online auction, classified ad sites and resale sites may be counterfeit or have a zero dollar balance and can be cancelled at any time if determined to be fraudulent. Shopping Cards will be void if bartered or sold.

How do I redeem my Gift Card, eGift Card or Shopping Card online?

It’s easy to make purchases with your Gift/eGift Card or Shopping Card online at crateandbarrel.ca (not available in QC) and cb2.ca. Just make your selections and proceed to Checkout as usual. From the Payment Page, click on Use a Gift/eGift Card. For Gift or Shopping Cards, enter your card number and PIN located beneath the scratch-off area on the back of the card; for eGift Cards, enter the card number and PIN that appear together. Then click Apply Gift Card.

If you have more than one Gift/eGift Card or Shopping Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please note: Gift/eGift Cards or Shopping Cards may be used in combination with a credit card to complete your transaction.

At what point during my online order is my Gift Card, eGift Card or Shopping Card actually redeemed?

The balance on your Gift/eGift Card or Shopping Card is applied toward your online purchase once you submit your order. If you enter your Gift/eGift Card or Shopping Card number on the Payment page, and then decide to return to Cart or to continue shopping, your Gift/eGift Card or Shopping Card information will be cleared and your Gift/eGift Card or Shopping Card will not be debited. When you have completed shopping and are ready to submit your order, you will be asked to enter your Gift/eGift Card or Shopping Card information once again to complete your purchase.

Can I use a CB2 Gift/eGift Card or Shopping Card at Crate and Barrel?

Yes, CB2 Gift/eGift Cards or Shopping Cards can be used to purchase merchandise or services at Crate and Barrel and CB2 stores (Canada only), as well as online at crateandbarrel.ca (not available in QC) and cb2.ca, or through any of our catalogs via phone orders.

Do I have to spend the exact amount on my Gift/eGift Card or Shopping Card?

No. If your purchase amount is less than the value of the Gift/eGift Card or Shopping Card, you can apply the balance toward your next purchase. If your purchase amount is greater than the card balance, you will need to make the additional payment with a credit card or another Gift/eGift Card or Shopping Card.

How will my Gift Card be shipped?

Our Gift Cards are presented in an envelope with a letter and your personalized message. Gift Card orders received by 2 pm PT will be shipped out the end of the following business day. Standard Canada Post or Courier delivery is $2.00 and should arrive within 4–9 business days. Express delivery is $15.99 and will be delivered in 2–3 business days (tracking included).

How long does it take to receive an eGift Card once purchased?

The recipient will receive the eGift Card within hours of the purchase. If you suspect the eGift Card has not been sent to the recipient within 24 hours, please contact Customer Service at 844.283.8056.

The purchaser of an eGift Card will receive a confirmation email after the eGift Card is purchased. The purchaser will also receive an email once the eGift Card has been sent and once the eGift Card has been viewed by the recipient.

Will I be charged any fees if I don’t use my Gift/eGift Card or Shopping Card for an extended period of time?

Crate and Barrel does not charge service or dormancy fees for any unused Gift/eGift Card or Shopping Cards carrying a balance.

What is the difference between a Gift/eGift Card and a Shopping Card?

A Gift/eGift Card is a gift you give or receive for a certain dollar amount. It is redeemable toward merchandise or service purchases in stores, online (crateandbarrel.ca not available in QC) or by phone. Gift Cards may be purchased in stores, online or by phone. eGift Cards may be purchased online.

A Shopping Card is a card issued when you are due a credit. It is redeemable toward merchandise or service purchases in stores, online or by phone.

Can I check the balance on my Gift/eGift Card or Shopping Card?

Yes. To check your card balance online, just go to Gift Cards and click Check Gift Card Balance, enter your Gift/eGift Card or Shopping Card number along with the 4-digit PIN and click Check Balance. You can also check your card balance when you visit our stores or by calling us at 866.921.1507.

What if my Gift/eGift Card or Shopping Card is lost, stolen, compromised or damaged?

Please treat your Gift/eGift Card or Shopping Card like cash. If lost, stolen, compromised or damaged, please contact Customer Service at 888.657.4108. Crate and Barrel is not responsible for any unauthorized use.

Do Crate and Barrel Gift/eGift Cards or Shopping Cards and Certificates expire?

Any unused balance does not expire and remains on your Gift/eGift Card or Shopping Card and/or Gift Certificate until it is spent.

Can I redeem Gift/eGift Card or Shopping Cards online for purchases shipping to the United States?

Currently, our system only supports online Gift/eGift Card or Shopping Card redemptions for orders shipping within Canada. For the United States and International Gift/eGift Card or Shopping Card redemptions, contact us at 888.780.5873.